
December 03rd, 2019
Did you think that Orthopedics only treated bones? Orthopedics can help you to prevent or correct conditions not only bones. Also of your joints, ligaments, tendons, muscles, and nerves. Know more about this specialty.
Read moreDebbie sustained an injury while scuba diving with her husband and now shares her Blue Experience at our Hospital
Read moreWe treat most kinds of surgeries including short stay procedures (ambulatory). Procedures of high complexity such as advanced neurosurgery (brain and spine) thoracic, complex abdomen, severe trauma, orthopedics (arthroscopy, articular replacement of knee, hip, etc) are performed with great success.
Read moreWe have a wide variety of specialists, highly qualified and board certified in ther speciality, active members of associations, societies and medical institutions.
Read moreDiscover affordable medical treatment in Los Cabos. Mexico has become a popular destination for patients mainly from US and Canada seeking highest quality and affordable health care services.
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100% everything was amazing and outsanding forma staff nurses abd Dr. Cantú is fantastic.
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The doctors immediately responded to my life threatening concerns.
I was immediately attended to with great care.
The nurses were patient and very helpful. Fabian was good at explaining everything to me.
The medical team was very good explaining . what was happening .
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Very good treatment by the nursing and cleaning staff; All very friendly and very helpful.
From the admission to the exit a good deal was offered.
The facilities are very comfortable and comfortable for visitors and patients.
Thanks for your attention.
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Great team of medical service, from the moment i arrived they were efficient and kind.
I had a great experience throughout the time i had to stay hospitalized - specially through the night.
Thank you so much for the amazing medical attention.
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My fear of the operation was a lot, but upon receiving the kind and courteous treatment of everyone involved everything changed.
I leave more than grateful to all the staff that was on the lookout for me, they are excellent workers and very tactful.
Thank you all very much, I hope to see you soon in another place and better conditions.
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Thank you for giving me such a wonderful service the nurses, doctors and also the hotel's housekeepers; if is such an honor to become one of the patient here on your hospital.
At first i was disappointed because i don't want to get some surgery here abroad but because of all the hospitality and simple of all the employe here it is wonderful and grateful for the care and love the is great time
Gracias BlueNet & Staff
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I have no complaints - everyone was wonderful and very attentive.
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Extremely satisfied with the care and experience.
Service was great, staff was friendly, thankful for doctors help and recommendation.
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Efficient, the process was clear and fast, the nurses were very friendly and were always aware of everything.
Dr. Najar's attention was very good.
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I appreciate all the attention and care you gave me, thank you very much to Dr. Parga, Dr. Hernández for giving me your services, for giving me your trust, excellent means.
Thanks also to Dr. Rivas for the unconditional support that I offer to answer my questions.
Thanks to the nursing team for their care, everyone is a great team, there is no doubt that I was in the best hands.
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I would like to express my gratitude for the amazing care Jim had.
Every single staff member was amazing. So caring, prompt and attentive.
All very knowledgeable and professional. The doctors were amazing and provided us with an attention that we have not experienced in a long time.
Thank you so much for everything. I am very appreciative for all the care you provided.
Thank you!
Mariel + Jim
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Amazing! Even though it was difficult being in the hospital on vacation, my experience was great. Everyone was helpful, cheerful, and worked hard to make me comfortable throughout my stay. Thanks all. I would recommend this Hospital to anyone who might need care while here in Cabo.
Thanks!
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Great.
All the staff were very professional, the facility was clean and the room very good.
A good experience. I would recommend to my friend & family. Thank you.
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I am very satisfied with staff, doctors. Very professionals and friendly. Great service. Muchísimas gracias.
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I arrived in critical condition, but with their great experience, they took me out of my critical condition and now I am ready to recover at home with the instructions they gave me.
Thank you for your attention, with all my heart. Doctors, nurses, assistants, etc. And to each one for collaborating so that I have improved 100%
With your hospitality, experience and great human beings, everyone.
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My experience in Blue Net was the best. I felt very well take care and loved by all the staff. Thank you in advance to all and the doctors and the nurses and in general to Blue Net.
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Very good.
Very pleasant. All super good. Doctor's care, nurses, cleaning, everything was super good. Thank you very much for the attention you provide to the patients.
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In general, it was good for the hospital.
Dr. Portillo excellent. Friendly nurses.
Good food. Clean and adequate room.
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Very good. I received excellent care from the nursing team and medical team as well.
They clarified any doubt that I could have.
Thank you.
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From the moment Dr’s Hernandez and Rivas landed in the air ambulance to pick us up, until the time of discharge, we were treated with the most attention to care and professionalism.
The facility is top notch with state-of-the-art equipment. Rooms are very clean and all the nurse, aides and staff in the hospital unit were outstanding.
The food was very good and plentiful. We can´t say enough of how grateful we are of the entire staff involved in treating a life-threatening episode.
Thank you all! Muy muchas gracias.
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Super good attended by all the staff. Doctors, assistants, nurses, everyone.
Personally, very good image of your hospital.
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The attention was immediate since we arrived at the emergency area, from there, the laboratories and studies were performed super-fast to be able to offer the complete diagnosis.
The hospitalization area was very pleasant, and the staff was very special, attentive and the nurses are very careful and respectful.
Excellent service!
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Good. Everyone was really nice. Everything was great.
The staff was very nice, the room was impeccable and comfortable.
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I have stayed in hospitals in USA, Canada, and Mexico. Blue Net provided the best care and service I have ever experienced.
Mucho gracias.
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Everything was excellent. Very good service. Excellent team of doctors, nurses and administrative staff. The food very rich and good coffee too.
Very clean and functional facilities.
The result of my surgery, at the moment, perfect.
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It was a very good experience.
The anteción service, everything excellent.
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Great Staff and doctors, excellent care in time of need
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Good, very satisfied with medical care
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Eventhough the process from dyagnosis to treatment to finally surgery was painfull, the attention and treatment by the staff of Blue Net and Dr. Parga was exceptional.
They were all attentive, worked quickly, to get my surgery organized at the last minute due to the delays by the insurance company.
A special thanks to Dr. Rivas, Dr. Parga, Dr. Hernández and all the nurses will kept me informed and up to dare on the prices.
I feel better and hope the sleepiness in my hands goes away soon.
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Staff very friendly and attentive.
Hospital is clean. Staff cleaning my room 3-4 times a day.
Nurses came immediately when i pushed my buzzer.
Dr. Solis was polite and explained every thing that was going to happen with my procedure in detail. He Spent as much time as i needed to talk with him.
he did not rush me at all. I felt very comfortable and safe while in his care.
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All of the nurses were so sweet and we joked with each other and learned words. Now i can say more than "el gato"
in spanish. Also the doctors were very caring and clear about their concerns.
Even the support made feel comfortable and like i was in good hands.
Thanks for all!
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It is the second occasion that is in the clinic.
Having a resounding success thanks to the experience of Dr. Carlos Alberto Parga and the care of the nurses who treated me.
Also thanks to the Physiotherapist Ana Paula Tostado who very ceramely brings my rehabilitation and all the drivers who support me with the transfers especially to Álvaro.
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I had a long labor, all worked out well, the personal was very helpful and all that we needed was there. Thanks for a flawless natural birth.
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Everything was excellent, all very prepared and excellent treatment.
All the nurses were quite friendly and were very important in this process, as they explained to me everything involved
with my baby and me, always very attentive, really a great help in this difficult and painful procedure.
I leave very satisfied and happy to have chosen them.
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This is a wonderful hospital, level of care surpasses anything we´ve receivedin the USA, Doctors, Nurses and staff were
completely at our orders. Could not have imagined better treatment anywhere!
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Every on was so nice to me, and was helpful so i could go home
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Very Positive, great Staff.
Great job, very nice people, very professional.
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Very good experience, since my stay and attention, were very good, especially professionalism
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Very good service, they are all very friendly and helpful.
They are very aware, I have an excellent surgery and a good help with personal help.
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The Staff and the doctors were very good.
Thanks!
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We arrived devastated, but with high hopes because my father entered a very good clinic with excellent doctors; Excellent services and it did not break my expectation.
I want to thank the treatment of the Cardiologist Yajaziel Azpeitia and all the team that was in the surgery.
Great deal at the reception.
Thanks for everything.
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The most pleasant, the treatment was the most welcoming, giving me a lot of security and the best service from my arrival to my departure.
I thank infinitely all the staff and their treatment.
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Excellent attention
First service; kindness, kindness, sympathy
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The excellent doctor and all his team, the very kind nurses.
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All the doctors, nurses, were very kind and attentive to put medicines on time, they always checked if they needed anything; They performed my cures.
Dr. Solis operated on me and every time I checked my symptoms; all good.
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All good, I received good attention and I felt comfortable during my stay.
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All Staff are Friendly.
Doctors are helpful and very accommodating
I had a great experience with them; thank you for taking care of me.
God Bless you.
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I was always assisted, comfortable and clean facilities.
Excellent attention from all the staff
Very fast response times.
I always felt safe and comfortable in the hospital.
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Very good Doctors and Nurses, very attentive and kind.
Good job.
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Excellent in every way
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Everyone was very kind.
I was very comfortable in the room; the treatment of very kind people.
The medical service was very professional, they always kept me informed.
They let me have visitors and I liked that.
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Very nice, everyone was very kind, impeccable care of each one of them as doctors, nurses, chemists, radiologists, they are very respectful, I appreciate the great attention they had with me.
Thank you!
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Very nice, everyone was very kind, impeccable care of each one of them as doctors, nurses, chemists, radiologists, they are very respectful, I appreciate the great attention they had with me.
Thank you!
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Excellent, all very friendly
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Excellent experience, my son came with a severe pneumonia and the truth today that I'm going home, I'm leaving with a very good taste in my mouth.
From the Doctor, nurses, etc.
As well as the directors of the hospital, excellent service.
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Excellent experience, service, nursing, food services and quartermaster; super efficient and respectful.
From the first consultations until the moment of delivery. The treatment was very hospitable and special.
Recommended forever.
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I appreciate the care i received at BlueNet.
Doctors are very sincere - and truly care for you.
Being outside of the US, this whole situation could have been quite scary, but the staff was very reassuring and i'm confident i received the best treatment.
i have never been in a hospital in any country before - so this was all new to me, i wish my Dr. in the US had been as trough as Dr. Hernández - Perhaps i would have know earlier of the severity of my heart condition.
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In general terms, the hospital offered me a magnificent treatment, its first-class medical staff, with professionalism and high experience, as well as its nursing staff.
Congratulations!
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Very good attention to my son, all very attentive, very clean facilities, many thanks to all.
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Last January 13 I went to the emergency room for a pain due to the gallbladder, they treated me immediately and interned to solve my condition, in the days I was hospitalized they analyzed my case to give a better solution, I thank all the medical team who He was very aware and all the nurses who took care of me, from each one I take a pleasant memory; as well as the cleaning staff who are very attentive and nice.
Thank you BlueNet team for all your attentions and make my stay as good as possible despite the circumstances.
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In clinical matters quite effective, warm and precise, with the most pleasant nursing.
We are very grateful for the attention and patience they showed us for the delicate situation of our baby, especially the human quality.
Thanks to the entire nursing department.
We leave with the most valuable thing we have, our healthy son.
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We are very happy to have chosen the best option for the arrival of our baby.
The attention received from all the staff was excellent.
During the entire stay they were attentive and attentive to us, always with a lot of professionalism and kindness.
There is nothing left to thank everyone, from the cleaning staff, nurses and the entire BlueNet team.
Thank you so much for everything! Without a doubt, the best hospital in Cabo.
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Carmen, Fabiola & Rogelio are wonderful.
Dr. Hernández is also excellent.
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My daughter arrived with Bronchiolitis, a type of asthma, they gave her 4 rescue nebulizations, which Dr. Montaño told me from the beginning that if she did not react with it, we would have to intern her to break the spasm in her right lung.
She spent 2 nights in observation, since the first night the girl evolved well, the doctor visited her and told me that she needed one more night to be able to discharge her 100% with the necessary care.
She was discharged with an effective diagnosis, the truth is that I am very happy and grateful for each and every one of the attentions provided for her prompt recovery.
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If there were 1000 stars to rate the attentions of the nurses (all) the doctors, admission, all the cleaning staff, would give them 1000 stars.
Eternally grateful to save my son's arm, for his advice and care.
I have no words to be able to thank all his generosity, professionalism, his unconditional dedication.
Thank you.
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Very happy because I am already very well, thanks to God and the hospital's fast and efficient service.
Thanks to the doctors, nurses, nurses and everyone in general for their service and attention.
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The treatment of the staff to the patients is very human, that makes the days of hospitalization more bearable, always very kind explaining all the indications and to the pending of the needs of the patients, the very comfortable and clean room.
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On January 9, I entered the hospital, I was transferred from the general hospital of Cabo San Lucas in his ambulance with very good disposition from the paramedics, being admitted immediately, they treated me very well, they operated on me the following day in the afternoon, all It went very well
Thank you so much.
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The care was excellent both for the medical area and nursing. They were always aware of my needs.
The facilities are clean and comfortable for both the patient and the companion.
Thank you so much
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i would thank enough everybody from the doctor´s and nurses down the housekeepers for taking good care of me. they have been very kind and made me feel part of their family.
Being admitted and away from family and loved ones is difficult but they assured my wellness are if i was part of theirs.
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Attentive staff and generous people going beyond to make our stay comfortable.
Quite pleased, thank you.
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Excellent quality!
Very professional all doctors, assistance, nurses and cleaning.
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After the car accident, I was transferred to receive the necessary medical attention, everything was very good, the service, the attention, the care and the staff.
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Very happy and grateful with the services and attentions provided by the Doctor, as well as all the hospital staff. 100% recommended thank you very much.
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Very pleased with the care received from Dr. Hernández and Dr. Najar, as well as all the nursing and admission staff.
I received a warm and friendly treatment during my stay, making me feel confident and confident of recommending BlueNet as the best option in hospital care in the municipality.
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The care my son received from the head doctor and the nursing team was excellent, very happy with the treatment we received.
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Excellent service, by Dr. Eduardo Montaño, nurses and hustlers.
I appreciate all the care, attention and empathy; great people in the full extent of the word.
Nothing to improve. Blessings
One word Thank you!
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I want to thank this team, it is very professional. They have all been very kind and loving.
I recommend this hospital to all people. Thank you for making me feel very comfortable.
The food very good and well prepared.
I also liked the room very much. It has a beautiful view of the sea and the sunrise was an amazing sight.
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Very friendly doctors, very helpful and attentive to the customer at all times.
I appreciate your services to all the doctors, thanks for your help.
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Very good experience, the doctor was very kind, explained the whole procedure and answered my questions.
The hospital team was very kind and they helped me with everything I needed, they gave me the medicines for my recovery, making my stay in the hospital more comfortable.
Thank you all!
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Great Experience and above all the attention of the nurses assigned to me.
Very good care and treatment towards me and my baby
Thank you!
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While this was a completely unplanned visit, BlueNet is one of the top facilities i have ever visited from; the doctors, the nurses and everyone else, this unfortunate incident could not have been better; Dr. Rivas has the best "bed-side manner" I have ever seen Dr. Solis is the most professional, directive and effective surgeon i have seen
What an amazing team!
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Excellent Hospital, way better experience than in the states.
Attenitive staff that don´t act as though we were imposing
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My experience at BlueNet Hospitals was amazing, the doctors and the hospital staff were very professional and human. I never felt like I was in a hospital, they made me feel very comfortable and calm. Thank you all for being so attentive and making this experience something very special. Congratulations to all the nurses who were excellent human beings. MY GREATEST RECOGNITION.
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In Cabo San Lucas, I had no idea what to expect, and couldn't be happier with my experience. Silly and gross, but a large piece of ear wax was stuck in my ear. I couldn't hear for 2 days. I went to the resort medical office and they couldn't do anything. The resort recommend BlueNet Hospitals. I got in fast. It was clean and the doctor was able to flush out my ear and relieve my discomfort (which we already tried at the resort). She was amazing and the entire staff was very friendly. To top it off they gave us a free ride back in their hospital vehicle. Hopefully you won’t have to visit them but if you do, call them first before you pay for a taxi.
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My name is Susan Hill. I received medical treatment at the Blue Net Hospital on April 25th. I want to let you know how much I appreciate you, your staff, and the conveniences offered by your facility. I was nervous when my UTI symptoms began Wednesday morning. I felt overwhelmed at the possibility of finding a doctor, proper treatment, and a pharmacy in a country where I did not speak Spanish. Words cannot express the relief and gratitude of finding a helpful nurse at the Hilton hotel, a driver to the hospital as well as excellent, kind, prompt care at your facility. In addition, it was such a blessing to have the medicine given to me at the facility. You and your staff were wonderful to me. I was blessed to have you and your facility take care of me. Thank you, thank you, thank you! Gracias, gracias, gracias!
Best regards to you,
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I wish to take this opportunity to enlighten you in regards to a very fine doctor you have on staff.
During the later part of our extended vacation both my and wife and I became very ill with a Viral Infection.
We ended up being attended at the Casa where we were staying and eventually a visit to the hospital all looked after by this doctor.
We were in excellent hands. Alejandro Mendoza Paez was very professional, confident, understanding, polite and knowledgeable.
The meds he prescribed certainly assisted us to get better in a the period he indicated they would.
He is indeed a valuable individual to have on staff and the Blue Net Hospitals are very lucky to have an individual of this caliber.
Simply had to pass along our many “Thanks” for this young man service provided to us.
Continued Success!
P.S. This message was not solicited by any means. We simply wish to inform you of the outstanding manner in which he performed.
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From the moment i arrived in the emergency department in agony to this day i have received first class treatments. I never felt persuaded to take any of the treatments, everything was thoroughly discussed and the best cause of the action was taken. The whole staff in the hospital have been very professional and extremely caring.
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1st class from beginning to end !
Email enquiries were answered promptly and informatively.
Consultation with Dr. Najar was detailed and thorough, with friendly bedside manner surgery book 2 hours longer due to unforeseen complications. Dr Najar in amazingly skilled and didn´t rush anything surgery was a success.
Aftercare from Sergio,doctors, nurses and medical team was the best.
Bonus was transportation organized to hotel and airport. Attention to detail is unmatched.
BlueNetHospitals - Highly recommended.
Thank you for your care & concern.
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While on a cruise i came very ill. I was transported to the hospital for an ultrasound.
It was discovered that i had gallstones, that had to be removed so i was admitted.
After speaking with doctors Hernández and Najar i made the choice to have the surgery.
The entire staff made useful comfortable. They answered all of our questions. They were personable and very friendly, they were extremely professionals.
I must say that we have been in many hospitals due to my husband's cancer. This has been the BEST hospital experience we have had.
Thank you!
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Experience:
Really excellent, all the staff very polite, they help in everything we need.
office administration really good helpers, Paola especially.
Thanks to everybody
Dr Morales y Rivas very good!
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The Staff was very good.
Everyone i met was very friendly, i never wish a hospital stay on anyone, but Bluenet was very positive experience
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I am very happy with the care i received here at BlueNet.
I am happy that Dr. Rivas was my doctor.
If i need care again i will not hesitate to call Doctor Rivas!
Doctor Rivas is a very good Doctor!
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From the moment i came in for a consultation thinking it was just a pulled muscle to finding out i had a broken hip everyone from admissions to surgery to my room were fantastic.
Dr. Escamilla was wonderful, did a great job installing a new hip to telling me what has to be done in the next few months.
I am a lucky lady to have the experience and support of all the staff.
Thank you BlueNet for being so professional.
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The staff was beyond expectations.
After a nightmare at another hospital, we found a team at blue net made us comfortable and at home.
The team is amazing and there is not a better facility!
Thank you!
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I have had the experience both direct and indirect of various healthcare facilities both in North America and without question.
BlueNet Hospitals has been exceptional on many levels. From the moment i arrived, to the testing and consultations to the stay were all fantastic. The service from both the doctors particularly Dr Vinay, Dr Rivas and Dr Hernández and all the nurses made me feel comfortable, safe and informed.
The doctors visits very informative.
You could tell they genuinely cared on my health and well being. Even the food quality and cleanliness was above and beyond.
I would highly recommend the service and expertise of BlueNet Hospitals to my friends, colleagues and clients and to anyone looking for a facility that in my opinion takes healthcare to the highest level!
Thank You!
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Bluenet is the best hospital, for being alone and far from family, the hospital treat me like as a family, they take care of me well. from the nurses to the doctors they are all good. with complete facilities, they treat me well.
Bluenet is the best hospital
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This is my second time here, and i have had an excellent experience.
The staff is very attentive. The level of care is great.
I would recommend your hospital to any of my friends.
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This is our second time here. The doctors and services are remarkable. Keep up the good work. Thanks!
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Excellent by nurses and staff, the professional and friendly care by both doctors was very reassuring given my injury condition.
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The doctors and nurses are great, if i need something it was provided right away, will recommend this hospital to anyone.
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The Services, the staff and all that was provided at BlueNetHospitals was excellent, more than I
can say, more than my explication.
The staff was unbelievable. The doctors are fantastic. I recommend BlueNet to everybody no need
to go back to the USA or Canada.
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I just wanted to drop a note to all of you to once again say THANKS for the great care and attention you provided to Sheri when she was so ill from the ruptured appendix.
I am happy to report that she has continued to recover nicely and just this week has returned to the golf course!!
Please pass along our gratitude and good news to the nursing staff, as well.
I also wanted to compliment Fabiola Correa and Rafael Villaucencio in your front office. They were both very professional and so helpful during our stay.
Finally, my insurance carrier is still needing a summary of the hospitalization in order for them to reimburse me for the expenses incurred.
Please send me a brief summary to this email so that I can forward to them.
We look forward to our return to Cabo in June and hope that we will be able to visit with all of you in good health!!
Thanks so much!
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The experience has been fantastic. From the examination to the operation and care after.
This has been my best hospital experience to date and would not hesitate to recommend BlueNet
Hospitals to others.
Best regards.
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My 1st experience at BlueNet Hospitals was July 11th, 2010 or 2009. I was brought there with a
TIA, stayed 2 days, had very good care, the doctors, nurses and staff were very kind and caring, I
was fine after.
My 2nd experience was March 28th, 2014, I fell and broke my kneecap, Dr. Mangino took care of
me and did the surgery next day.
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Demontrae was carried to the med service they could not treat him. We had to
debark in Cabo San Lucas; Ambulance service was called from Blue Net Hospitals. One he was
there the Doctors when to work and admitted him. The service was great and the update on the
patient was always available.
The staff was the most amazing I have seen. They always asked if we need anything and was there
anything they could do for us.
What wonderful word of people to meet when you are a ways from don´t anyone.
Wonderful service.
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On behalf of both Kevin and myself I would like to thank you once again for everything you did for us - I
will never forget not only your professionalism but your humanity and kindness as well. Kevin owes his
life, and I owe my sanity to you and the wonderful nurses and doctors at Bluenet.
Again - please thank everyone at the hospital for their wonderful care and kindness to strangers in
extreme distress. If all goes well we will both come back to Cabo thank you all personally.
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First of all I want to thank God for Dr. Chávez life, for the opportunity he gave me to be in this
place, BlueNetHospitals. They made me feel like I’ve never felt before; all the staff, the chemist,
nurses, and doctors, these people I’m sure they picked the right profession, always with a smile on
their faces giving an excellent attention, I am very grateful with everyone.
I want mention that I am paraplegic and they had the attention to gave me a special bed. They are
very human and always concerned about their patients, everything they do they do it with love and
affection, I feel very happy and blessed for the excellently treatment i’ve received.
Thank you
God bless you.
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I thank everyone for the good treatment I’ve received as well as Dr. Chávez and every doctor involved in my surgery.
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After experiencing episodes of profound abdominal pain over the prior 24 hours, I finally went to BlueNet as the pain was getting stronger. The front desk staff took one look at me on entering and immediately got me into an ER suite. The doctor was by my side within two minutes.
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I was taken care with lots of love. I´ll say again what I told Dr. Raúl Rivas, this is a top hospital. The treatment was excellent, everything went very good, better than I thought.
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Thank you for your excellent attention. From the moment I was admitted in the hospital, the medical and nursery attention has been of high quality and most important, they were worried about making me feel good. The care is top quality.
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The experience has been fantastic. From the examination to the operation and care after. This has been my best hospital experience to date and would not hesitate to recommend BlueNetHospitals to others.
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Blue Net Nueva Inversión, con domicilio en Carretera Federal Libre Transpeninsular CSL-SJD Cabo Bello, teléfono 624-104-3911 código postal 23455 en el municipio de Cabo San Lucas, Baja California Sur, México, es responsable de recabar sus datos personales, del uso que se le dé a los mismos y de su protección.
Su información será utilizada para proveer los servicios y productos que ha solicitado, informarle sobre cambios en los mismos y evaluar la calidad del servicio que le brindamos; así como para:
• Brindar la atención médica (servicios de diagnósticos, terapéuticos, investigación, etc..), cumpliendo con los estándares mediante los procesos internos para asegurar la calidad y seguridad del paciente en nuestras instalaciones; conviniendo la posible transferencia a terceros como lo son enunciativa mas no limitativamente: diversos profesionales, técnicos y auxiliares de salud, así como otros entes privados por cuestión de servicios subrogados en relación con la atención (hospitales, laboratorios, gabinetes, aseguradoras, entre otros).
• Facturación y cobranza.
• Cumplir con las obligaciones derivadas del contrato de adhesión.
• Cumplir de la legislación aplicable vigente.
• Contestar requerimientos de autoridades competentes.
• Atender a sus comentarios relacionados con la prestación de servicios.
• Enviar avisos e información de nuestros servicios.
• Coadyuvar con el proceso de la mejora continua.
Para las finalidades antes mencionadas, requerimos obtener sus datos personales y datos personales sensibles proporcionados directamente por usted o por un tercero autorizado. Los datos personales considerados como sensibles según la Ley Federal de Protección de Datos
Personales en Posesión de los Particulares son todos los relativos a la salud de la persona (historial clínico, hábitos, modo de vida, entre otros), los cuales serán guardados bajo la más estricta confidencialidad y no se les podrá dar un uso distinto a los antes mencionados, salvo que medie un cambio en este Aviso de Privacidad. Para la recolección de datos personales, seguimos todos los principios que marca la Ley como la licitud, calidad, consentimiento, información, finalidad, lealtad, proporcionalidad y responsabilidad.
Asimismo, le informamos que sus datos personales pueden ser transferidos y tratados dentro y fuera del país, por personas distintas a esta empresa. En ese sentido, su información puede ser compartida con persona o familiar autorizada por el paciente, profesionales sanitarios por razones de salud, compañías aseguradoras legalmente constituidas y autorizadas por las leyes mexicanas y extranjeras, autoridades judiciales (siempre y cuando exista una orden judicial) y autoridades y/o entidades del sistema de salud pública, para razones científicas, estadísticas o de interés general señaladas por ley.
Una vez que se cumpla la finalidad del tratamiento de datos personales, éstos serán bloqueados con el único propósito de determinar posibles responsabilidades en relación con su tratamiento, hasta el plazo de prescripción legal o contractual de éstas. Durante dicho periodo, los datos personales no podrán ser objeto de tratamiento y transcurrido éste, se procederá a su cancelación en la base de datos que corresponde Si usted no manifiesta su oposición para que sus datos personales sean transferidos, se entenderá que ha otorgado su consentimiento para ello.
Usted tiene derecho de acceder, rectificar y cancelar sus datos personales, así como de oponerse al tratamiento de los mismos o revocar el consentimiento que para tal fin nos haya otorgado, a través de los procedimientos que hemos implementado:
Para accionar dichos procedimientos favor de presentar una solicitud por escrito (solicitud de ejercicio de Derechos ARCO) dirigida a Dirección Médica y/o Dirección de Operaciones y que contenga la siguiente información:
• Nombre del titular
• Domicilio del titular o dirección electrónica para comunicar respuesta de solicitud
• Documentos que acrediten la Identidad o autorización para representarlo en la solicitud
• Descripción de datos personales sobre los que se pretende ejercer algún derecho ARCO
• Cualquier otra elemento que permita la localización de los datos personales y/o atención a la solicitud
• Firma autógrafa del titular.
La presentación del documento se deberá hacer en la siguiente dirección: en Carretera Federal Libre Transpeninsular CSL-SJD Cabo Bello, teléfono 624-104-3911 código postal 23455 en el municipio de Cabo San Lucas, Baja California Sur, México con el Lic. Armando Ponce Cortez y/o Dr. José Ramón García Vinay de lunes a viernes de 09:00 a 14:00 hrs. Se estipula un plazo de 15 días para la contestación de su solicitud, cualquier duda o comentario puede usted ponerse en contacto con nuestro departamento de datos personales.
Autorizo el uso de mi información.
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Nombre y firma
Nos reservamos el derecho de cambiar este Aviso de Privacidad en cualquier momento.
No seremos responsables si usted no recibe la notificación de cambio en el Aviso de Privacidad si existiere algún problema con su cuenta de correo electrónico o de transmisión de datos por Internet.
¿Qué son los datos personales? Es cualquier información relacionada usted, por ejemplo, su nombre, teléfono, domicilio, fotografía o huellas dactilares, así como cualquier dato para su identificación.
¿Cuáles son los datos personales sensibles? Son los datos que, de divulgarse de manera indebida, afectarían la esfera más íntima del ser humano; por ejemplo: origen, estado de salud, información genética, preferencias sexuales, creencias religiosas, filosóficas, morales, afiliación sindical, opinión política entre otros.
¿Cómo garantizamos la protección de sus datos?
• Nombrando un responsable que atienda sus solicitudes de acceso, rectificación, cancelación y oposición de sus datos personales.
• Contando con las medidas de seguridad necesarias para garantizar sus datos contra el uso indebido o ilícito, acceso no autorizado, o contra la pérdida, alteración, robo o modificación de su información personal.
• Capacitando al personal.
• Informándole sobre el uso que dará a tu información.
¿Qué y cuáles son los principios rectores de la protección de datos personales?
Son una serie de reglas mínimas que se deben observar los entes privados que tratan datos personales (personas físicas o morales), garantizando el uso adecuado de la información personal. Estos principios son:
• Principio de Licitud: Se refiere al compromiso que deben asumir los entes privados (personas físicas o morales) que traten su información cuando se solicita la prestación de un servicio, respetando en todo momento la confianza que se otorga a éstos para el buen uso que le darán a los datos.
• Principio de Consentimiento: Para los entes privados a las que se otorgue la información, implica el deber de solicitar autorización expresa y por escrito para que se pueda tratar la información.
• Principio de Calidad: Se refiere a que los datos personales en posesión de particulares deberán estar actualizados ser verídicos; que se utilicen para dar cumplimiento a los fines que justificaron su tratamiento.
• Principio de Información: Se refiere al derecho que le otorga la Ley de conocer las características principales del tratamiento de sus datos personales previo a compartirlos; y esto se encuentra contenido en el “Aviso de Privacidad”.
• Principio de Proporcionalidad: Las empresas sólo podrán recabar los datos estrictamente necesarios e indispensables para cumplir el objetivo.
• Principio de Responsabilidad: Los entes privados (ya sean personas físicas o morales) y quienes los conforman, que manejan datos personales, deben asegurar que ya sea dentro o fuera de nuestro país, se cumpla con los principios esenciales de protección de datos personales, comprometiéndose a velar siempre por el cumplimiento de estos principios y a rendir cuentas en caso de incumplimiento.
¿Cuáles son los Derechos ARCO?
Acceso, Rectificación, Cancelación y Oposición
• Derecho de Acceso: Es el derecho que le otorga la ley de solicitar al ente privado que le informe si en su base de datos existe alguno de tus datos personales.
• Derecho de Rectificación: Es el derecho que te otorga la Ley a que se corrijan sus datos personales en la base de datos de los entes privados que los contengan; esto aplica cuando los datos son incorrectos, imprecisos, incompletos o no están actualizados.
• Derecho de Cancelación: Es el derecho que le otorga la Ley para que solicite la cancelación de sus datos de las bases de algún ente privado; y por ende éstos deberán ser bloqueados y, posteriormente, suprimidos de las bases de datos. Sólo es procedente cuando la información personal ya no es necesaria para las actividades relacionadas con el ente privado que los tiene en sus bases.
• Derecho de Oposición: Es le derecho que le otorga la Ley para solicitar a el ente privado que proyecte realizar el tratamiento de tus datos personales que se abstenga de hacerlo en determinadas situaciones.